Physical Therapy
We provide Physical Therapy servicesYour personal physical therapy begins with a comprehensive evaluation of functional limitations and areas of pain. Our team of expert…
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Pelvic Floor Physical Therapy
In Pelvic floor physical therapy condition, only 1 in 12 people seek out treatment. They feel embarrassed. Get your appointment…
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Motor Vehicle Rehabilitation
Focus on your Motor Vehicle RehabilitationMotor Vehicle Rehabilitation treatment is critical to us. We treat injuries including…
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Custom Orthotics
Custom Orthotics are devices which support or correct the function of a limb or the torso. Custom Orthotics can decrease pain, not only in the foot, but in other parts of the body…
Find out MoreProactive Physical Therapy
Our team of highly trained professionals uses the latest healing technologies to restore you to pain-free health, quickly and easily. We thoroughly evaluate & treat all of the contributing root factors related to your Physical health issue. This includes, but is not limited to, your work and home stressors, overall body condition, nutrition, genetic & postural habits, emotional connections and patterns that are held in your muscles.
By taking a holistic approach to your well-being, we ensure that every aspect influencing your health is meticulously examined and treated. Our commitment to understanding the intricate interplay between various factors allows us to provide tailored Physical Therapy Services that promote not only recovery but also long-term health benefits. Through this detailed and personalized methodology, we aim to empower you to achieve optimal health and well-being, free from the constraints of pain and discomfort.
Why Proactive Physical Therapy
Accepted Insurances
Proactive Physical Therapy Team
Hima Kothari
Sports & Vestibular PTHima Kothari is a licensed physical therapist and holds a Masters degree with specialisation...
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Shalini Pachauri
Pelvic Health PTShalini Pachauri is a licensed physical therapist and holds Doctoral Degree in Physical Therapy....
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Vandana Chowdhary
Neuro PTVandana Chowdhary is a licensed physical therapist with a focus in neurological...
Read MoreProactive Clinic Management Team
Hima Kothari
Clinic ManagerHima Kothari is a licensed physical therapist and holds a Masters degree with specialisation...
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Ame Molina
Front DeskAme Molina has a great deal of admin experience with more than 25 years ...
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No matter whether your condition was caused by a sport, work
accident or otherwise, we welcome the chance to serve you.
Our Blogs
Find out the latest news about our Proactive Physical therapy Clinic and information about all your Physio and health related needs.
We are always happy to hear what you have to say so be sure to leave a comment.
Megan is my physician. She cares about my condition, customizes the plan with my improvement and applied skilled massage to help my swelling foot. I would recommend her.
I reached out to Dr.Megan Oza to help recovering my mid back injury which happened while playing Tennis. I wanted to appreciate her knowledge and skills in root causing the injury and The personalized exercises and stretches she provided significantly improved my mobility and reduced pain.
Thanks to Dr.Megan Oza's expertise, I've regained full use of my back and can now enjoy activities without discomfort.
Thanks to Dr.Megan Oza's expertise, I've regained full use of my back and can now enjoy activities without discomfort.
I had a great experience at Proactive Physical Therapy! I went in for lower back pain, and the care I received was excellent. My therapist was extremely nice and genuinely seemed like she wanted to help. She took the time to listen to my concerns, provided effective treatment, and sent me home with exercises to continue my progress. I highly recommend this place to anyone looking for thoughtful and professional care!
For the love of God, don't come here.
I have tried so many times to talk to the administrators and billing department of this company and can confirm that they are incredibly unhelpful and not focused on any kind of customer service.
First time I signed all of the patient forms, I was asked to provide a credit card, though I was told that I would never get billed without getting an invoice first or being notified. That never happened and my card was just charged willy-nilly. When I complained, I was sent to the billing department which told me that it is not their process to send invoices ahead of charging credit cards. This was the opposite that I was told at the front desk.
Second instance, I scheduled a follow-up after 2 months (because it was the holidays and I was seeing if the exercises were making a difference) and had a regular checkup with my PT. Later I got a bill for $150 which I was confused by because I was told that checkups were only $70. When I called to ask I was told that I was scheduled for an evaluation and not a checkup. I don't understand how it's an evaluation given that this is the same problem I've been going to checkups for and it was the exact same process. I was told that it is their process to charge as an evaluation anytime the patient doesn't come for longer than 30 days. It is nowhere in any single patient form I signed when I signed up as a patient that this is the policy. There was no way for me to know that I was going to be charged double the price for what I considered a checkup and what I explicitly called a checkup when I called to schedule. I once again was sent to the billing department, and hilariously was told that if I wanted to discuss this with the PT therapist that I would have to schedule another $150 appointment to discuss this further.
Every single interaction that I have with this office comes with surprise. After surprise of charges that they do not disclose ahead of time. They keep telling me that what they're charging me is the same as what they're charging other customers, but it doesn't take away from the fact that they are not actively notifying what those processes are and their surprising customers with bills that were not expected.
I have tried time and time again to contact the leadership of this company but all I get is being sent to the billing department. I am incredibly annoyed that people will continue going to this office, not knowing how incredibly terrible they are at customer service.
Do not come here.
I have tried so many times to talk to the administrators and billing department of this company and can confirm that they are incredibly unhelpful and not focused on any kind of customer service.
First time I signed all of the patient forms, I was asked to provide a credit card, though I was told that I would never get billed without getting an invoice first or being notified. That never happened and my card was just charged willy-nilly. When I complained, I was sent to the billing department which told me that it is not their process to send invoices ahead of charging credit cards. This was the opposite that I was told at the front desk.
Second instance, I scheduled a follow-up after 2 months (because it was the holidays and I was seeing if the exercises were making a difference) and had a regular checkup with my PT. Later I got a bill for $150 which I was confused by because I was told that checkups were only $70. When I called to ask I was told that I was scheduled for an evaluation and not a checkup. I don't understand how it's an evaluation given that this is the same problem I've been going to checkups for and it was the exact same process. I was told that it is their process to charge as an evaluation anytime the patient doesn't come for longer than 30 days. It is nowhere in any single patient form I signed when I signed up as a patient that this is the policy. There was no way for me to know that I was going to be charged double the price for what I considered a checkup and what I explicitly called a checkup when I called to schedule. I once again was sent to the billing department, and hilariously was told that if I wanted to discuss this with the PT therapist that I would have to schedule another $150 appointment to discuss this further.
Every single interaction that I have with this office comes with surprise. After surprise of charges that they do not disclose ahead of time. They keep telling me that what they're charging me is the same as what they're charging other customers, but it doesn't take away from the fact that they are not actively notifying what those processes are and their surprising customers with bills that were not expected.
I have tried time and time again to contact the leadership of this company but all I get is being sent to the billing department. I am incredibly annoyed that people will continue going to this office, not knowing how incredibly terrible they are at customer service.
Do not come here.
Helped me to start recovering from an overtraining injury and improved bad training habits.
Lenaisa at billing helped work with my insurance, at the time when the insurance placed Pro Active Physical therapy in out of network bucket and all my PT claims were rejected. It was upsetting to see the bills especially when you know that insurance was to cover it 100%. I am happy that now all the differences are resolved. Thanks!
Nupur is a passionate and experienced physical therapist who knows the human body very well. I saw her for my hip pain. She found which part was weak and what was restricted through some motion and muscle tests right away. She adjusted my spine and restriction was removed! She gave me some exercise to do at home to strengthen the weak part. My friend told me he avoided shoulder surgery because of her. I highly recommend Nupur!
Unprofessional physical therapist I have ever seen. Didn’t help with my lower back pain at all.
I don’t think I get the service quality for $150 charging
I don’t think I get the service quality for $150 charging
Don't bother going to this place if you don't want to wast huge amount of your time chasing bills you shouldn't be responsible for and having fingers pointed in your face saying it's all your fault.
This place is unsanitary and Nupur always has a condescending tone, but I was willing to put up with it because I was making slow progress and this location is convenient. But then when I looked at my claims, I see service dates I'm not even there for, when I asked, Nupur literally pointed her finger in my face saying that's the only way they can treat two body parts at once, and it's all my fault that I don't remember they told me that, which I don't think they have said it. Regardless, they shouldn't be lying about the service dates. I also get charged for amount my insurance already covered, I'm still disputing this with them. Their altitude dropped to a new low when getting questioned about these claims. and good luck reaching out to their billing department, they won't answer phone calls, and reply to email about once a week and don't really answer your questions directly. They also wouldn't look at proofs emailed by my insurance saying the charges were covered.
Overall, I wouldn't recommend this place to anyone who doesn't want to have this much trouble in their life.
This place is unsanitary and Nupur always has a condescending tone, but I was willing to put up with it because I was making slow progress and this location is convenient. But then when I looked at my claims, I see service dates I'm not even there for, when I asked, Nupur literally pointed her finger in my face saying that's the only way they can treat two body parts at once, and it's all my fault that I don't remember they told me that, which I don't think they have said it. Regardless, they shouldn't be lying about the service dates. I also get charged for amount my insurance already covered, I'm still disputing this with them. Their altitude dropped to a new low when getting questioned about these claims. and good luck reaching out to their billing department, they won't answer phone calls, and reply to email about once a week and don't really answer your questions directly. They also wouldn't look at proofs emailed by my insurance saying the charges were covered.
Overall, I wouldn't recommend this place to anyone who doesn't want to have this much trouble in their life.
Their billing department is terrible, there is miscommunication between my insurance and the provider, insurance didn't pay at initial and I got charged for whole amount, then I keep calling my insurance and finally got them paid for all the claims. Now, I am asking for refund . since insurance paid in full, I called and emailed billing , few weeks past, have not received any refund.
I came to Dr Vandana for neck pain. I was extremely in pain and was having really tough time. She is a great doctor. My neck pain issue is almost resolved. 100% recommend her.
I would recommend Dr. Oza to any of my loved ones without a second thought. I have been seeing her for hip pain for the last two months, and am so impressed by her skill as a diagnostician, practitioner, educator, and care provider. I came in with pain that was significantly impacting my day-to-day life, but without any idea of why it had started. In our first appointment, she quickly identified a connection between tightness in my back, pain in my hip, and weakness of a nerve stretching along that whole path, all the way to my big toe. My PCP and an online PT had both failed to correctly diagnose the source of the problem.
She deduced the source of my issue and my progress along the course of treatment experimentally -- checking my mobility, adjusting something, and then checking again. It is through this process that I came to appreciate her work so deeply and that I felt assured our course of treatment was helping me heal. She calibrated her treatment to match my personal mobility and strength goals, and created a course of treatment that has allowed me to resume my regular activities without pain.
Her team is efficient and organized, and the office is neat and clean. I have always received ample time with Dr. Oza during my appointments and the rest of the care team as well. I'm grateful to have stumbled upon this office, and although I hope I don't get injured again any time soon, I'll rest easier knowing I have such a wonderful team to return to if need be.
She deduced the source of my issue and my progress along the course of treatment experimentally -- checking my mobility, adjusting something, and then checking again. It is through this process that I came to appreciate her work so deeply and that I felt assured our course of treatment was helping me heal. She calibrated her treatment to match my personal mobility and strength goals, and created a course of treatment that has allowed me to resume my regular activities without pain.
Her team is efficient and organized, and the office is neat and clean. I have always received ample time with Dr. Oza during my appointments and the rest of the care team as well. I'm grateful to have stumbled upon this office, and although I hope I don't get injured again any time soon, I'll rest easier knowing I have such a wonderful team to return to if need be.
I am happy with the attention and the care I am receiving. The clear and detailed instructions and why specific exercises are given is appreciated!!
Nupur and her apprentice demonstrated exceptional care and professionalism. I had wrist issues due to tennis. They pinpointed the root cause through assessment and devised a comprehensive treatment plan. Their therapeutic massages and electrical therapies alleviated my pain, while the tailored exercises they prescribed helped me to regain strength. I wholeheartedly recommend their services.
My experience with Pro Active Physical Therapy is one of the best physiotherapy experiences that I have had. Right from getting quick appointments (including the first one), to the evaluation, paper work, weekly physiotherapy sessions (very much on time) to very courteous staff, the bar was high on every aspect.
Nupur is a very passionate, motivated, knowledgable and experienced physiotherapist who always has her thinkers hat on. She evaluated the bad case of frozen shoulder for me quite well, set the right expectations and still managed to be optimistic, thoughtful and compassionate, yet pushing me slowly and surely towards a full recovery
On a personal level, it is inspiring to see such PT’s and such practices
Nupur is a very passionate, motivated, knowledgable and experienced physiotherapist who always has her thinkers hat on. She evaluated the bad case of frozen shoulder for me quite well, set the right expectations and still managed to be optimistic, thoughtful and compassionate, yet pushing me slowly and surely towards a full recovery
On a personal level, it is inspiring to see such PT’s and such practices
Effective and simple. I had lower back pain knee issues and they helped me managed it and get rid of pains. They taught me about back health, gave me stretches to do at home, and held me accountable for the goals I told them I wanted to achieve.
It’s not an easy journey, but we can all learn to take care of ourselves better. They’re a great starting point for long-term health. It works. Just take it serious, be patient, and trust the process. Take it from someone who wasted their time going to the chiropractor first for short-term relief.
It’s not an easy journey, but we can all learn to take care of ourselves better. They’re a great starting point for long-term health. It works. Just take it serious, be patient, and trust the process. Take it from someone who wasted their time going to the chiropractor first for short-term relief.
Nupur is the GOLD STANDARD when it comes to Physical Therapy. I have had the pleasure of going to Nupur for almost 17 years and she never fails to amaze me. I have had all kinds of issues from back issues (L4/L5 disk) to bad posture to tendinitis to shoulder pain. Nupur is excellent in diagnosing issues but she also takes the time to explain the issue and gives you guidance on how to change your lifestyle so you can address them in the long run. I will forever be grateful to Nupur and her staff for fixing my issues and I can tell you she is one of the best (having been to a dozen of them) in the bay area. All the best!
I have been having treatment in Proactive Physical Therpy for my shoulder and ACL for half year with Ritu. Ritu is very professional, careful and patient. She made progressive plan for my knee after ACL reconstruction, and I am able to run and get back to my favorite sports now. Also I suffered from shoulder rotator cuff pain for more than a year and since I had the therapy with Ritu half year ago, every time I can feel my shoulder was getting better, and it is healed completely now. Thank you Ritu!!
Ritu was very helpful in providing exercises to help with my knee pain. She is very knowledgeable and friendly. If I have any other types of physical pain, I plan on returning to this physical therapy center.
Both me and my wife have been to proactive physical therapy and I can say they are the best.
I got fast appointments and didn't have to wait at all during my appointments.
I got fast appointments and didn't have to wait at all during my appointments.
Ritu has been my PT for the last three months. She is very caring, professional, and a wonderful person. I started seeing Ritu in the fall initially. When I had to re start physiotherapy in January for a different problem, I told my doctor I wanted to see Ritu over anyone else he would refer me to.
Ame, who works at the front desk, is also very friendly, professional, and helpful
Ame, who works at the front desk, is also very friendly, professional, and helpful
Mixed review:
Pro:
- I went to Nupur with a shoulder mobility issue, she was able to diagnose it immediately, described why it was happening, and put me on a stretching regimen that resolved the problem. The rest of my review is more negative, but ultimately my problem was resolved, and I'm grateful to them for this.
Cons:
- If insurance is covering your visits, this facility requires you to put down a credit card to cover any cancellation fee, but any copay will bill directly to your credit card, without first sending you a bill, or even sending a receipt.
- Pro active physical therapy overcharged me (no chance to dispute, since they charged my credit card directly without sending me a bill first). I had to examine my credit card bills to discover I was being overcharged, it took two months to get a refund, and I had to threaten a chargeback the refund.
- After an initial consultation with Nupur, I was in the care of her assistants. A typical visit would be a 15-minute electro massage, an evaluation of stretching mobility by the assistant, and then being given one more stretch to practice at home. However, when I flagged that I was having pain, the assistant didn't adjust: "let's get through the stretches that Nupur originally recommended, and then we'll see if it's still a problem"
Overall, I was impressed by Nupur's ability to diagnose the problem, and I understand that given insurance's low reimbursement rates they have to fit in as many clients as possible, but it was extremely annoying to have to discover for myself that I was being overbilled, and my experience with the rest of the team made it feel like I was being strung out to get more visits from me.
So, 3/5 - solved my underlying problem, but their office has multiple issues that make me not recommend them.
Pro:
- I went to Nupur with a shoulder mobility issue, she was able to diagnose it immediately, described why it was happening, and put me on a stretching regimen that resolved the problem. The rest of my review is more negative, but ultimately my problem was resolved, and I'm grateful to them for this.
Cons:
- If insurance is covering your visits, this facility requires you to put down a credit card to cover any cancellation fee, but any copay will bill directly to your credit card, without first sending you a bill, or even sending a receipt.
- Pro active physical therapy overcharged me (no chance to dispute, since they charged my credit card directly without sending me a bill first). I had to examine my credit card bills to discover I was being overcharged, it took two months to get a refund, and I had to threaten a chargeback the refund.
- After an initial consultation with Nupur, I was in the care of her assistants. A typical visit would be a 15-minute electro massage, an evaluation of stretching mobility by the assistant, and then being given one more stretch to practice at home. However, when I flagged that I was having pain, the assistant didn't adjust: "let's get through the stretches that Nupur originally recommended, and then we'll see if it's still a problem"
Overall, I was impressed by Nupur's ability to diagnose the problem, and I understand that given insurance's low reimbursement rates they have to fit in as many clients as possible, but it was extremely annoying to have to discover for myself that I was being overbilled, and my experience with the rest of the team made it feel like I was being strung out to get more visits from me.
So, 3/5 - solved my underlying problem, but their office has multiple issues that make me not recommend them.
I am very happy with the Proactive PT, Nibha is very knowledgeable and a helpful therapist.
I would recommend them for anyone needing physical therapy.
I would recommend them for anyone needing physical therapy.
Nibha was very kind and sweet and helpful of a physiotherapist. My wrist pain recovered and improved with her help. Thank you to Nibha and Pro Active Physical Therapy for all the help 🙂
One of the worst experiences while working with the administrative staff - Ame Molina. She is exceptionally rude. They have gone ahead and charged my HSA account for 3 visits without even asking/notifying me. They even charged me in Jan 2024 when I never even visited them post mid December. When I called to get an explanation of the charges, I am given an email address (gmail based). I am told they don't have the contact number of their own billing department and I need to email to a gmail address to ask for explanation or even request for a phone number. What kind of scam is this?
Nibha Kumbhani did a fantastic job of fixing an issue with my knee that my GP didn't even bother to examine or diagnose. It took a few weeks of regular visits to Proactive PT, but I haven't felt any pain or experienced the issue at all since completing my treatments.
The office is well appointed, the staff is professional, and I'd have no issues coming back if I was in need of physical therapy.
The office is well appointed, the staff is professional, and I'd have no issues coming back if I was in need of physical therapy.
Dr Nupur quickly find my problem and helped me through my pain on shoulder. She is really experienced in identifying problems and giving relevant exercise to patient!
I went to proactive physical therapy with neck, shoulder and arm pain and tingling.
Nupur quickly confirmed my suspicion that it is a pinched nerve and put together a plan that will alleviate the pain and strengthen other muscles so that the trapezius muscle doesn't strain too much. She has more than 30 years of experience, and she knows exactly what muscle does what in each scenario. When I had a setback in the plan and aggravated the muscle while doing some weights, she was able to reverse that issue and I continued on the plan.
Ankita, who assists the therapist is also very easy to work with and helped me a lot.
Due to the expertise and care from Nupur and team, I am able to resolve the issue and be better than before the problem even started. I highly recommend them for your physical therapy needs.
Nupur quickly confirmed my suspicion that it is a pinched nerve and put together a plan that will alleviate the pain and strengthen other muscles so that the trapezius muscle doesn't strain too much. She has more than 30 years of experience, and she knows exactly what muscle does what in each scenario. When I had a setback in the plan and aggravated the muscle while doing some weights, she was able to reverse that issue and I continued on the plan.
Ankita, who assists the therapist is also very easy to work with and helped me a lot.
Due to the expertise and care from Nupur and team, I am able to resolve the issue and be better than before the problem even started. I highly recommend them for your physical therapy needs.
I came to Pro Active Physical Therapy to treat some knee pain that developed from running. Nupur identified the various causes of the knee pain, treated the appropriate muscles during appointments, and crafted a customized personal exercise/strength training plan based on my weekly progress. After several weeks I was able to go running again and my knees feel fine now.
I've been to Proactive PT for 15+ years. Nupur and her team are awesome. I went to other physical therapy places before and none of them fixed my issues completely and it just kept dragged on and on even to the point my insurance ran out for PT. Nupur is direct to point out where the root issue is, and with her magic hand, she truly wants me to get well and discharge me. She's very experienced and knows her stuff very well. Highly recommend this place.
Nupur has been taking care of my PT needs for several years. She has subject matter expertise and determines what my body responds to well. She operates with a high level of integrity and is clear and factual in her communication. I feel she cares for my well being.
The therapy I received really helped me be prepared for recovery from surgery.
Nupur is very experience in diagnose and caring my shoulder stiffness due to calcium deposits. Ankita is very friendly and attentive in guiding exercises. My shoulder function recover 95% after 4 weeks PT at Pro-Active. Highly recommend .
I always knew I had back/hip problems with my scoliosis. After having a baby, I just didn’t feel stable and needed help. The team at Pro Active have given me so many tools to help improve my daily life as a mom!
I completed my pelvic floor therapy with Nupur, and she helped resolve my knee issue related to pregnancy. The results were excellent. Nupur and Ankita is incredibly supportive and knowledgeable. I highly recommend here.
I would highly recommend this place! Vandana my physical therapist has been phenomenal. She took the time to listen to my concerns and devise a care plan that truly fits my needs. The sessions are a combination of deep tissue massaging, cupping and Transcutaneous Electrical Nerve Stimulation (TENS) followed by exercises. Vandana is highly educated, very patient and caring, and takes the time to demonstrate the exercises and make sure to adjust them for you if needed. She always checks-in with you at the beginning and end of each session to make sure you are on the right track and making progress.
I should also give a shout out to the front desk! She is very responsive, friendly and professional and always greets you kindly.
I should also give a shout out to the front desk! She is very responsive, friendly and professional and always greets you kindly.
Ritu is a wonderful physical therapist and I would highly recommend her to anyone. The team at Proactive are all very friendly and nice which makes the visits enjoyable and comfortable. Ritu is very thorough and pays attention to the details, which I really appreciate, and she has a very professional and highly skilled deep tissue massaging technique that is incredibly helpful and makes my injury feel better during my visits. The technique she uses is so helpful that I wish the sessions could be longer. I feel like she truly cares for her patients, which is a gem of a quality that is rare to find. In addition to her caring personality and skilled massages, I really appreciate how she demonstrates new exercises to me and observes if I am doing them correctly. I have been working with her for a few months now and still have a while to go in terms of recovery, so I will update this review at the end of my visits. I hope that in the next 2 months I will be able to get back to running and other sports pain-free.
I recommend Proactive Physical Therapy to all who are dealing with any sort of pain in joints or muscles as the physio therapists here are super knowledgeable and great at what they do. I have worked with almost all of them here but I would like to specifically commend Dr.Nupur who is very diligent and thorough in her work. What I like about her is that she listened to me patiently each time when I shared my problem and devised a plan which yielded the best results keeping in mind my body’s state and condition. She also helped me understand my body, muscles and condition better and put me on exercises that help me stabilise and strengthen my muscles to lead a better lifestyle without therapy. I am glad I found this place after trying so many other physio therapists. Thanks Nupur and team for the great work you all are doing!
Great recovery/experience with the whole staff at Pro Active Physical Therapy. The therapists are not only educated but very understanding and accommodating to your lifestyle. Their diagnosis is spot on and their holistic approach to examining connections in the body is outstanding. The therapists are very encouraging with exercises and will work with you to customize a program for you. I highly recommend coming to Pro Active Physical Activity Therapy.
Megan is my physician. She cares about my condition, customizes the plan with my improvement and applied skilled massage to help my swelling foot. I would recommend her.
I reached out to Dr.Megan Oza to help recovering my mid back injury which happened while playing Tennis. I wanted to appreciate her knowledge and skills in root causing the injury and The personalized exercises and stretches she provided significantly improved my mobility and reduced pain.
Thanks to Dr.Megan Oza's expertise, I've regained full use of my back and can now enjoy activities without discomfort.
Thanks to Dr.Megan Oza's expertise, I've regained full use of my back and can now enjoy activities without discomfort.
I had a great experience at Proactive Physical Therapy! I went in for lower back pain, and the care I received was excellent. My therapist was extremely nice and genuinely seemed like she wanted to help. She took the time to listen to my concerns, provided effective treatment, and sent me home with exercises to continue my progress. I highly recommend this place to anyone looking for thoughtful and professional care!
For the love of God, don't come here.
I have tried so many times to talk to the administrators and billing department of this company and can confirm that they are incredibly unhelpful and not focused on any kind of customer service.
First time I signed all of the patient forms, I was asked to provide a credit card, though I was told that I would never get billed without getting an invoice first or being notified. That never happened and my card was just charged willy-nilly. When I complained, I was sent to the billing department which told me that it is not their process to send invoices ahead of charging credit cards. This was the opposite that I was told at the front desk.
Second instance, I scheduled a follow-up after 2 months (because it was the holidays and I was seeing if the exercises were making a difference) and had a regular checkup with my PT. Later I got a bill for $150 which I was confused by because I was told that checkups were only $70. When I called to ask I was told that I was scheduled for an evaluation and not a checkup. I don't understand how it's an evaluation given that this is the same problem I've been going to checkups for and it was the exact same process. I was told that it is their process to charge as an evaluation anytime the patient doesn't come for longer than 30 days. It is nowhere in any single patient form I signed when I signed up as a patient that this is the policy. There was no way for me to know that I was going to be charged double the price for what I considered a checkup and what I explicitly called a checkup when I called to schedule. I once again was sent to the billing department, and hilariously was told that if I wanted to discuss this with the PT therapist that I would have to schedule another $150 appointment to discuss this further.
Every single interaction that I have with this office comes with surprise. After surprise of charges that they do not disclose ahead of time. They keep telling me that what they're charging me is the same as what they're charging other customers, but it doesn't take away from the fact that they are not actively notifying what those processes are and their surprising customers with bills that were not expected.
I have tried time and time again to contact the leadership of this company but all I get is being sent to the billing department. I am incredibly annoyed that people will continue going to this office, not knowing how incredibly terrible they are at customer service.
Do not come here.
I have tried so many times to talk to the administrators and billing department of this company and can confirm that they are incredibly unhelpful and not focused on any kind of customer service.
First time I signed all of the patient forms, I was asked to provide a credit card, though I was told that I would never get billed without getting an invoice first or being notified. That never happened and my card was just charged willy-nilly. When I complained, I was sent to the billing department which told me that it is not their process to send invoices ahead of charging credit cards. This was the opposite that I was told at the front desk.
Second instance, I scheduled a follow-up after 2 months (because it was the holidays and I was seeing if the exercises were making a difference) and had a regular checkup with my PT. Later I got a bill for $150 which I was confused by because I was told that checkups were only $70. When I called to ask I was told that I was scheduled for an evaluation and not a checkup. I don't understand how it's an evaluation given that this is the same problem I've been going to checkups for and it was the exact same process. I was told that it is their process to charge as an evaluation anytime the patient doesn't come for longer than 30 days. It is nowhere in any single patient form I signed when I signed up as a patient that this is the policy. There was no way for me to know that I was going to be charged double the price for what I considered a checkup and what I explicitly called a checkup when I called to schedule. I once again was sent to the billing department, and hilariously was told that if I wanted to discuss this with the PT therapist that I would have to schedule another $150 appointment to discuss this further.
Every single interaction that I have with this office comes with surprise. After surprise of charges that they do not disclose ahead of time. They keep telling me that what they're charging me is the same as what they're charging other customers, but it doesn't take away from the fact that they are not actively notifying what those processes are and their surprising customers with bills that were not expected.
I have tried time and time again to contact the leadership of this company but all I get is being sent to the billing department. I am incredibly annoyed that people will continue going to this office, not knowing how incredibly terrible they are at customer service.
Do not come here.
Helped me to start recovering from an overtraining injury and improved bad training habits.
Lenaisa at billing helped work with my insurance, at the time when the insurance placed Pro Active Physical therapy in out of network bucket and all my PT claims were rejected. It was upsetting to see the bills especially when you know that insurance was to cover it 100%. I am happy that now all the differences are resolved. Thanks!
Nupur is a passionate and experienced physical therapist who knows the human body very well. I saw her for my hip pain. She found which part was weak and what was restricted through some motion and muscle tests right away. She adjusted my spine and restriction was removed! She gave me some exercise to do at home to strengthen the weak part. My friend told me he avoided shoulder surgery because of her. I highly recommend Nupur!
Unprofessional physical therapist I have ever seen. Didn’t help with my lower back pain at all.
I don’t think I get the service quality for $150 charging
I don’t think I get the service quality for $150 charging
Don't bother going to this place if you don't want to wast huge amount of your time chasing bills you shouldn't be responsible for and having fingers pointed in your face saying it's all your fault.
This place is unsanitary and Nupur always has a condescending tone, but I was willing to put up with it because I was making slow progress and this location is convenient. But then when I looked at my claims, I see service dates I'm not even there for, when I asked, Nupur literally pointed her finger in my face saying that's the only way they can treat two body parts at once, and it's all my fault that I don't remember they told me that, which I don't think they have said it. Regardless, they shouldn't be lying about the service dates. I also get charged for amount my insurance already covered, I'm still disputing this with them. Their altitude dropped to a new low when getting questioned about these claims. and good luck reaching out to their billing department, they won't answer phone calls, and reply to email about once a week and don't really answer your questions directly. They also wouldn't look at proofs emailed by my insurance saying the charges were covered.
Overall, I wouldn't recommend this place to anyone who doesn't want to have this much trouble in their life.
This place is unsanitary and Nupur always has a condescending tone, but I was willing to put up with it because I was making slow progress and this location is convenient. But then when I looked at my claims, I see service dates I'm not even there for, when I asked, Nupur literally pointed her finger in my face saying that's the only way they can treat two body parts at once, and it's all my fault that I don't remember they told me that, which I don't think they have said it. Regardless, they shouldn't be lying about the service dates. I also get charged for amount my insurance already covered, I'm still disputing this with them. Their altitude dropped to a new low when getting questioned about these claims. and good luck reaching out to their billing department, they won't answer phone calls, and reply to email about once a week and don't really answer your questions directly. They also wouldn't look at proofs emailed by my insurance saying the charges were covered.
Overall, I wouldn't recommend this place to anyone who doesn't want to have this much trouble in their life.
Their billing department is terrible, there is miscommunication between my insurance and the provider, insurance didn't pay at initial and I got charged for whole amount, then I keep calling my insurance and finally got them paid for all the claims. Now, I am asking for refund . since insurance paid in full, I called and emailed billing , few weeks past, have not received any refund.
I came to Dr Vandana for neck pain. I was extremely in pain and was having really tough time. She is a great doctor. My neck pain issue is almost resolved. 100% recommend her.
I would recommend Dr. Oza to any of my loved ones without a second thought. I have been seeing her for hip pain for the last two months, and am so impressed by her skill as a diagnostician, practitioner, educator, and care provider. I came in with pain that was significantly impacting my day-to-day life, but without any idea of why it had started. In our first appointment, she quickly identified a connection between tightness in my back, pain in my hip, and weakness of a nerve stretching along that whole path, all the way to my big toe. My PCP and an online PT had both failed to correctly diagnose the source of the problem.
She deduced the source of my issue and my progress along the course of treatment experimentally -- checking my mobility, adjusting something, and then checking again. It is through this process that I came to appreciate her work so deeply and that I felt assured our course of treatment was helping me heal. She calibrated her treatment to match my personal mobility and strength goals, and created a course of treatment that has allowed me to resume my regular activities without pain.
Her team is efficient and organized, and the office is neat and clean. I have always received ample time with Dr. Oza during my appointments and the rest of the care team as well. I'm grateful to have stumbled upon this office, and although I hope I don't get injured again any time soon, I'll rest easier knowing I have such a wonderful team to return to if need be.
She deduced the source of my issue and my progress along the course of treatment experimentally -- checking my mobility, adjusting something, and then checking again. It is through this process that I came to appreciate her work so deeply and that I felt assured our course of treatment was helping me heal. She calibrated her treatment to match my personal mobility and strength goals, and created a course of treatment that has allowed me to resume my regular activities without pain.
Her team is efficient and organized, and the office is neat and clean. I have always received ample time with Dr. Oza during my appointments and the rest of the care team as well. I'm grateful to have stumbled upon this office, and although I hope I don't get injured again any time soon, I'll rest easier knowing I have such a wonderful team to return to if need be.
I am happy with the attention and the care I am receiving. The clear and detailed instructions and why specific exercises are given is appreciated!!
Nupur and her apprentice demonstrated exceptional care and professionalism. I had wrist issues due to tennis. They pinpointed the root cause through assessment and devised a comprehensive treatment plan. Their therapeutic massages and electrical therapies alleviated my pain, while the tailored exercises they prescribed helped me to regain strength. I wholeheartedly recommend their services.
My experience with Pro Active Physical Therapy is one of the best physiotherapy experiences that I have had. Right from getting quick appointments (including the first one), to the evaluation, paper work, weekly physiotherapy sessions (very much on time) to very courteous staff, the bar was high on every aspect.
Nupur is a very passionate, motivated, knowledgable and experienced physiotherapist who always has her thinkers hat on. She evaluated the bad case of frozen shoulder for me quite well, set the right expectations and still managed to be optimistic, thoughtful and compassionate, yet pushing me slowly and surely towards a full recovery
On a personal level, it is inspiring to see such PT’s and such practices
Nupur is a very passionate, motivated, knowledgable and experienced physiotherapist who always has her thinkers hat on. She evaluated the bad case of frozen shoulder for me quite well, set the right expectations and still managed to be optimistic, thoughtful and compassionate, yet pushing me slowly and surely towards a full recovery
On a personal level, it is inspiring to see such PT’s and such practices
Effective and simple. I had lower back pain knee issues and they helped me managed it and get rid of pains. They taught me about back health, gave me stretches to do at home, and held me accountable for the goals I told them I wanted to achieve.
It’s not an easy journey, but we can all learn to take care of ourselves better. They’re a great starting point for long-term health. It works. Just take it serious, be patient, and trust the process. Take it from someone who wasted their time going to the chiropractor first for short-term relief.
It’s not an easy journey, but we can all learn to take care of ourselves better. They’re a great starting point for long-term health. It works. Just take it serious, be patient, and trust the process. Take it from someone who wasted their time going to the chiropractor first for short-term relief.
Nupur is the GOLD STANDARD when it comes to Physical Therapy. I have had the pleasure of going to Nupur for almost 17 years and she never fails to amaze me. I have had all kinds of issues from back issues (L4/L5 disk) to bad posture to tendinitis to shoulder pain. Nupur is excellent in diagnosing issues but she also takes the time to explain the issue and gives you guidance on how to change your lifestyle so you can address them in the long run. I will forever be grateful to Nupur and her staff for fixing my issues and I can tell you she is one of the best (having been to a dozen of them) in the bay area. All the best!
I have been having treatment in Proactive Physical Therpy for my shoulder and ACL for half year with Ritu. Ritu is very professional, careful and patient. She made progressive plan for my knee after ACL reconstruction, and I am able to run and get back to my favorite sports now. Also I suffered from shoulder rotator cuff pain for more than a year and since I had the therapy with Ritu half year ago, every time I can feel my shoulder was getting better, and it is healed completely now. Thank you Ritu!!
Ritu was very helpful in providing exercises to help with my knee pain. She is very knowledgeable and friendly. If I have any other types of physical pain, I plan on returning to this physical therapy center.
Both me and my wife have been to proactive physical therapy and I can say they are the best.
I got fast appointments and didn't have to wait at all during my appointments.
I got fast appointments and didn't have to wait at all during my appointments.
Ritu has been my PT for the last three months. She is very caring, professional, and a wonderful person. I started seeing Ritu in the fall initially. When I had to re start physiotherapy in January for a different problem, I told my doctor I wanted to see Ritu over anyone else he would refer me to.
Ame, who works at the front desk, is also very friendly, professional, and helpful
Ame, who works at the front desk, is also very friendly, professional, and helpful
Mixed review:
Pro:
- I went to Nupur with a shoulder mobility issue, she was able to diagnose it immediately, described why it was happening, and put me on a stretching regimen that resolved the problem. The rest of my review is more negative, but ultimately my problem was resolved, and I'm grateful to them for this.
Cons:
- If insurance is covering your visits, this facility requires you to put down a credit card to cover any cancellation fee, but any copay will bill directly to your credit card, without first sending you a bill, or even sending a receipt.
- Pro active physical therapy overcharged me (no chance to dispute, since they charged my credit card directly without sending me a bill first). I had to examine my credit card bills to discover I was being overcharged, it took two months to get a refund, and I had to threaten a chargeback the refund.
- After an initial consultation with Nupur, I was in the care of her assistants. A typical visit would be a 15-minute electro massage, an evaluation of stretching mobility by the assistant, and then being given one more stretch to practice at home. However, when I flagged that I was having pain, the assistant didn't adjust: "let's get through the stretches that Nupur originally recommended, and then we'll see if it's still a problem"
Overall, I was impressed by Nupur's ability to diagnose the problem, and I understand that given insurance's low reimbursement rates they have to fit in as many clients as possible, but it was extremely annoying to have to discover for myself that I was being overbilled, and my experience with the rest of the team made it feel like I was being strung out to get more visits from me.
So, 3/5 - solved my underlying problem, but their office has multiple issues that make me not recommend them.
Pro:
- I went to Nupur with a shoulder mobility issue, she was able to diagnose it immediately, described why it was happening, and put me on a stretching regimen that resolved the problem. The rest of my review is more negative, but ultimately my problem was resolved, and I'm grateful to them for this.
Cons:
- If insurance is covering your visits, this facility requires you to put down a credit card to cover any cancellation fee, but any copay will bill directly to your credit card, without first sending you a bill, or even sending a receipt.
- Pro active physical therapy overcharged me (no chance to dispute, since they charged my credit card directly without sending me a bill first). I had to examine my credit card bills to discover I was being overcharged, it took two months to get a refund, and I had to threaten a chargeback the refund.
- After an initial consultation with Nupur, I was in the care of her assistants. A typical visit would be a 15-minute electro massage, an evaluation of stretching mobility by the assistant, and then being given one more stretch to practice at home. However, when I flagged that I was having pain, the assistant didn't adjust: "let's get through the stretches that Nupur originally recommended, and then we'll see if it's still a problem"
Overall, I was impressed by Nupur's ability to diagnose the problem, and I understand that given insurance's low reimbursement rates they have to fit in as many clients as possible, but it was extremely annoying to have to discover for myself that I was being overbilled, and my experience with the rest of the team made it feel like I was being strung out to get more visits from me.
So, 3/5 - solved my underlying problem, but their office has multiple issues that make me not recommend them.
I am very happy with the Proactive PT, Nibha is very knowledgeable and a helpful therapist.
I would recommend them for anyone needing physical therapy.
I would recommend them for anyone needing physical therapy.
Nibha was very kind and sweet and helpful of a physiotherapist. My wrist pain recovered and improved with her help. Thank you to Nibha and Pro Active Physical Therapy for all the help 🙂
One of the worst experiences while working with the administrative staff - Ame Molina. She is exceptionally rude. They have gone ahead and charged my HSA account for 3 visits without even asking/notifying me. They even charged me in Jan 2024 when I never even visited them post mid December. When I called to get an explanation of the charges, I am given an email address (gmail based). I am told they don't have the contact number of their own billing department and I need to email to a gmail address to ask for explanation or even request for a phone number. What kind of scam is this?
Nibha Kumbhani did a fantastic job of fixing an issue with my knee that my GP didn't even bother to examine or diagnose. It took a few weeks of regular visits to Proactive PT, but I haven't felt any pain or experienced the issue at all since completing my treatments.
The office is well appointed, the staff is professional, and I'd have no issues coming back if I was in need of physical therapy.
The office is well appointed, the staff is professional, and I'd have no issues coming back if I was in need of physical therapy.
Dr Nupur quickly find my problem and helped me through my pain on shoulder. She is really experienced in identifying problems and giving relevant exercise to patient!
I went to proactive physical therapy with neck, shoulder and arm pain and tingling.
Nupur quickly confirmed my suspicion that it is a pinched nerve and put together a plan that will alleviate the pain and strengthen other muscles so that the trapezius muscle doesn't strain too much. She has more than 30 years of experience, and she knows exactly what muscle does what in each scenario. When I had a setback in the plan and aggravated the muscle while doing some weights, she was able to reverse that issue and I continued on the plan.
Ankita, who assists the therapist is also very easy to work with and helped me a lot.
Due to the expertise and care from Nupur and team, I am able to resolve the issue and be better than before the problem even started. I highly recommend them for your physical therapy needs.
Nupur quickly confirmed my suspicion that it is a pinched nerve and put together a plan that will alleviate the pain and strengthen other muscles so that the trapezius muscle doesn't strain too much. She has more than 30 years of experience, and she knows exactly what muscle does what in each scenario. When I had a setback in the plan and aggravated the muscle while doing some weights, she was able to reverse that issue and I continued on the plan.
Ankita, who assists the therapist is also very easy to work with and helped me a lot.
Due to the expertise and care from Nupur and team, I am able to resolve the issue and be better than before the problem even started. I highly recommend them for your physical therapy needs.
I came to Pro Active Physical Therapy to treat some knee pain that developed from running. Nupur identified the various causes of the knee pain, treated the appropriate muscles during appointments, and crafted a customized personal exercise/strength training plan based on my weekly progress. After several weeks I was able to go running again and my knees feel fine now.
I've been to Proactive PT for 15+ years. Nupur and her team are awesome. I went to other physical therapy places before and none of them fixed my issues completely and it just kept dragged on and on even to the point my insurance ran out for PT. Nupur is direct to point out where the root issue is, and with her magic hand, she truly wants me to get well and discharge me. She's very experienced and knows her stuff very well. Highly recommend this place.
Nupur has been taking care of my PT needs for several years. She has subject matter expertise and determines what my body responds to well. She operates with a high level of integrity and is clear and factual in her communication. I feel she cares for my well being.
The therapy I received really helped me be prepared for recovery from surgery.
Nupur is very experience in diagnose and caring my shoulder stiffness due to calcium deposits. Ankita is very friendly and attentive in guiding exercises. My shoulder function recover 95% after 4 weeks PT at Pro-Active. Highly recommend .
I always knew I had back/hip problems with my scoliosis. After having a baby, I just didn’t feel stable and needed help. The team at Pro Active have given me so many tools to help improve my daily life as a mom!
I completed my pelvic floor therapy with Nupur, and she helped resolve my knee issue related to pregnancy. The results were excellent. Nupur and Ankita is incredibly supportive and knowledgeable. I highly recommend here.
I would highly recommend this place! Vandana my physical therapist has been phenomenal. She took the time to listen to my concerns and devise a care plan that truly fits my needs. The sessions are a combination of deep tissue massaging, cupping and Transcutaneous Electrical Nerve Stimulation (TENS) followed by exercises. Vandana is highly educated, very patient and caring, and takes the time to demonstrate the exercises and make sure to adjust them for you if needed. She always checks-in with you at the beginning and end of each session to make sure you are on the right track and making progress.
I should also give a shout out to the front desk! She is very responsive, friendly and professional and always greets you kindly.
I should also give a shout out to the front desk! She is very responsive, friendly and professional and always greets you kindly.
Ritu is a wonderful physical therapist and I would highly recommend her to anyone. The team at Proactive are all very friendly and nice which makes the visits enjoyable and comfortable. Ritu is very thorough and pays attention to the details, which I really appreciate, and she has a very professional and highly skilled deep tissue massaging technique that is incredibly helpful and makes my injury feel better during my visits. The technique she uses is so helpful that I wish the sessions could be longer. I feel like she truly cares for her patients, which is a gem of a quality that is rare to find. In addition to her caring personality and skilled massages, I really appreciate how she demonstrates new exercises to me and observes if I am doing them correctly. I have been working with her for a few months now and still have a while to go in terms of recovery, so I will update this review at the end of my visits. I hope that in the next 2 months I will be able to get back to running and other sports pain-free.
I recommend Proactive Physical Therapy to all who are dealing with any sort of pain in joints or muscles as the physio therapists here are super knowledgeable and great at what they do. I have worked with almost all of them here but I would like to specifically commend Dr.Nupur who is very diligent and thorough in her work. What I like about her is that she listened to me patiently each time when I shared my problem and devised a plan which yielded the best results keeping in mind my body’s state and condition. She also helped me understand my body, muscles and condition better and put me on exercises that help me stabilise and strengthen my muscles to lead a better lifestyle without therapy. I am glad I found this place after trying so many other physio therapists. Thanks Nupur and team for the great work you all are doing!
Great recovery/experience with the whole staff at Pro Active Physical Therapy. The therapists are not only educated but very understanding and accommodating to your lifestyle. Their diagnosis is spot on and their holistic approach to examining connections in the body is outstanding. The therapists are very encouraging with exercises and will work with you to customize a program for you. I highly recommend coming to Pro Active Physical Activity Therapy.
